Legal

Privacy Policy

Last updated: August 13, 2026

Eximpova is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with the Information Technology Act 2000 and applicable data protection laws.

1. Information We Collect

Account data: Name, email, phone, company name, GST/PAN number
Transaction data: Orders, payments, invoices, shipping addresses
Usage data: Pages visited, search queries, browser type, IP address
Communication data: Messages sent through our platform, support tickets

2. How We Use Your Information

To process orders and facilitate transactions between buyers and vendors
To send transactional emails (order confirmations, shipping updates)
To improve our platform and personalise your experience
To comply with legal obligations including GST reporting
To detect and prevent fraud and unauthorised access
To send marketing communications (with your consent, which you may withdraw anytime)

3. Data Sharing

We do not sell your personal data. We may share data with:

Vendors/Buyers: Necessary information to fulfil orders
Payment processors: To process transactions securely
Logistics partners: Shipping address for delivery
Government authorities: When required by law

4. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Cookies

We use cookies to maintain your session, remember preferences, and analyse site traffic. You may disable cookies in your browser settings, though this may affect site functionality.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Transaction records are retained for 7 years as required by Indian tax law.

7. Your Rights

You have the right to:

Access and download your personal data
Correct inaccurate information
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications

To exercise these rights, email us at contact@tanarix.com.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on our website.

10. Contact

For privacy concerns, contact our Data Officer at Eximpova Contact Page or contact@tanarix.com.