Return & Refund Policy

1. Eligibility for Returns

You may request a return if:

• The item received is damaged or defective
• The item is materially different from the listing description
• The wrong item was delivered
• The item is missing components as listed

Returns are not accepted for:

• Change of mind or buyer remorse
• Custom-made or personalised orders
• Perishable goods (food, spices) once opened
• Items damaged due to misuse or improper storage
• International orders (handled under separate export terms)

2. Return Window

• Standard products: 7 days from date of delivery
• Handicrafts & fragile items: Must be reported within 48 hours of delivery with photographic evidence
• Bulk/B2B orders: As per terms in the order agreement or RFQ

3. How to Initiate a Return

1. Log in to your account and go to My Orders
2. Select the order and click "Raise Return Request"
3. Select the reason and upload supporting photos
4. Submit — you will receive confirmation within 24 hours

Alternatively, contact our support team with your order reference number.

4. Refund Process

Once your return is approved:

• Prepaid orders: Refund to original payment method within 5–7 business days
• Bank transfer orders: Refund via NEFT/RTGS within 7–10 business days
• Partial refunds: May be issued where only part of the order is returned

5. Return Shipping

• If the return is due to vendor error, we arrange and cover return shipping
• If the return is buyer-initiated (valid reason), buyer arranges shipping; we reimburse up to ₹200
• Items must be returned in original packaging with all accessories and documentation

6. Cancellations

• Orders can be cancelled within 2 hours of placement for full refund
• After 2 hours, cancellation is subject to vendor approval
• Orders already dispatched cannot be cancelled — initiate a return instead

7. Contact

For return queries: support@tanarix.com or call +91 11 4567 8900.